PT Bank HSBC Indonesia

HSBC Group has a long and diverse history in Indonesia. HSBC opened its first branch in the country in Jakarta in 1884 under the name of The Hongkong and Shanghai Banking Corporation Limited, Indonesia Branch (“HSBC Foreign Bank Branch in Indonesia”). HSBC initially helped finance and facilitate the Indonesian sugar trade. HSBC then started expanding operations, by establishing a second office in the city of Surabaya in 1896. Over the subsequent years and decades HSBC has continued to grow and strengthen its presence in the growing and dynamic Indonesian economy.

In 2009, HSBC Group bought Bank Ekonomi Raharja (Bank Ekonomi), a well-run local bank with a presence across the breadth of Indonesia. In October 2016, Bank Ekonomi was rebranded as PT Bank HSBC Indonesia. As at Monday, 17 April 2017, HSBC Group has merged the operations of HSBC Foreign Bank Branch in Indonesia with PT Bank HSBC Indonesia as the integrated bank “PT Bank HSBC Indonesia” with a combined capability and geographic footprint to serve Indonesians, and Indonesian businesses across the archipelago.

PT Bank HSBC Indonesia offers a deep range of products and services in commercial, wholesale and retail banking & wealth management. The Bank’s substantial domestic footprint and HSBC Group's global network capabilities, means the Bank is well-placed to support customers with best in class solutions both at home in Indonesia and overseas in the 70 markets and territories where HSBC Group has presence.

Integration of HSBC Foreign Bank Branch in Indonesia branch into PT Bank HSBC Indonesia (previously Bank Ekonomi)

To cement HSBC’s commitment to Indonesia, on Monday, 17 April 2017, HSBC Group has officially integrated its HSBC Foreign Bank Branch in Indonesia with PT Bank HSBC Indonesia. This is a major milestone in HSBC Group’s history in Indonesia. The integration allows HSBC to expand the range of banking propositions, as well as to contribute directly to the growth of Indonesian economy, connecting customers to opportunities through our expanded capabilities and geographic network in the Country.

Announcement on the official date of the integration (PDF, 1-Page, 1.38MB)

What this integration means to our customers

The full range of industry leading products and services that customers enjoy from HSBC will continue following integration. This integration enables HSBC to significantly increase distribution within Indonesia and to continue to strengthen our presence in the country. Our expanded network throughout the country, combined with over 4,000 offices worldwide, will enable our customers to connect to more opportunities, with greater security and confidence than ever before.

As part of the integration, we will be performing system upgrades. Consequently, all branches will be opened until Thursday, 13 April 2017 12.00 with limited services. We will resume operation on Monday, 17 April 20171.

Please find below a schedule of the services which will be unavailable during the system upgrade period and are expected to resume as per below information:

Types of services Downtime (Western Indonesia Time)
Online Channels

Personal Internet Banking and Mobile Banking

Thursday, 13 April 2017 (12:00) – Saturday, 15 April 2017 (21:00)

HSBCKK service (SMS inquiry for Credit Card)

Thursday, 13 April 2017 (19:00) – Saturday, 15 April 2017 (21:00)

ATM Bersama Network Services, Bill Payment, and Telecommunication Credit

Thursday, 13 April 2017 (23:30) – Saturday, 15 April 2017 (21:00)

HSBC ATMs Network Services (local and international) and Debit Card transactions at merchants

Friday, 14 April 2017 (20:00) – Saturday, 15 April 2017 (21:00)

Branch

Tax payment2

Thursday, 13 April 2017 (08:30) – Monday, 17 April 2017 (08:30)

Inward/ Outward Cheque and Giro2

Wednesday, 12 April 2017 (08:30) – Monday, 17 April 2017 (08:30)

Contact Centre

1. Phone Banking – transfer services

Thursday, 13 April 2017 (12:00) – Saturday, 15 April 2017 (21:00)

2. Banking transaction inquiry and services

Thursday, 13 April 2017 (12:00) – Saturday, 15 April 2017 (21:00)


Important notes:

1. Please note that Friday, 14 April 2017 is a public holiday in Indonesia, hence transactions will be processed on Monday, 17 April 2017.

2. Instructions will only be processed with supporting documents (if required) and received prior to above-mentioned cut-off time.

3. Branch offices of HSBC Indonesia Branch which are usually open on Saturdays will be closed on Saturday, 15 April 2017.

4. Please note the above-mentioned downtime for selected services.

The system upgrade will support HSBC Group's intention to integrate the business activity of The Hongkong and Shanghai Banking Corporation Limited, Indonesia Branch (“Indonesia Branch”) with its locally incorporated group affiliate, PT Bank HSBC Indonesia, formerly PT Bank Ekonomi Raharja. System upgrades will enhance the performance of our systems in order to serve you better. In the meantime, thank you for your trust and continuous support.

Yes, customers can visit this page or call Contact Center hotline number as per below details.

Call Centre Line Operational Day Operational Hours Contact Number

Premier

Everyday

24 hours

1500 700
(62-21) 2551 4722 (overseas)

Advance Platinum Signature

Everyday

24 hours

1500 808
(62-21) 2552 6603 (overseas)

Classic Gold Personal Loan FlexiCredit

Everyday

07.00 WIB – 21.00 WIB

(62-21) 5291 4722
0804-186-4722 (premium tariff applied)

  • The integration will support us in achieving our vision to be the leading international bank in Indonesia, a priority market for us, by 2022. We aim to support the country's economic prosperity and connect our customers to opportunities that will enable them to realise their life ambitions.
  • With the combination of the strong products offering of HSBC Indonesia branch and the wide geographical spread of PT Bank HSBC Indonesia, the integration will result in a well-positioned bank with extended outreach to serve customers.
  • The integration also reflects our commitment to support the Indonesian government's banking consolidation program that encourages the forming of local incorporation for foreign banks with a single presence in the country.

We expect to hold the integration in the second quarter of 2017. We will announce the exact integration date (“Integration Date”) in the media as well as on this page after we obtain regulatory approval.

After the integration, we can connect our customers with more opportunities in both domestic and international markets through 99 branches in 29 cities across Indonesia and 4,000 HSBC branches around the world.

Yes, customers’ account number will stay the same.

  • Customers’ products with the Indonesia Branch will be transferred to PT Bank HSBC Indonesia on the Integration Date.
  • If the customers’ consent is needed in order to transfer the products, they will be contacted to obtain their consent.
  • Starting from the Integration Date, PT Bank HSBC Indonesia will continue to provide services to those customers who have consented.

Corporate customers*

  • Customers who only have Corporate Cash/Current Accounts, Corporate Time Deposits and/or Corporate Debit Cards will not need to do anything.
  • Customers who received consent letters will need to sign and return the letters to their Relationship Manager within 30 days of receiving the letters. Customers should contact their Relationship Manager if they have any questions regarding this process.

* Only applicable for Customers who only have Corporate Cash/Current Accounts, Corporate Time Deposits and/or Corporate Debit Cards.

Individual customers

  • Customers with Secured Overdraft facilities will receive a consent letter. They need to sign and return this letter to their Relationship Manager by 30 December 2016.
  • Customers who hold other products will receive a letter notifying them that their products will be transferred. No action is required from the customers if they agree to the transfer.

Corporate customers*

  • Customers should contact their Relationship Manager in the first instance.
  • Their Relationship Manager will provide them with an Objection Form which they need to complete and return to their Relationship Manager by 15 December 2016.
  • If the Objection Form is not received by 15 December 2016, customers will be deemed to have consented to the transfer.

*Only applicable for Customers who only have Corporate Cash/Current Accounts, Corporate Time Deposits and/or Corporate Debit Cards.

Individual customers

  • Customers with Secured Overdraft facilities who want to object do not need to return the consent letter that they will have received from the Indonesia Branch.
  • Customers who hold other products need to follow the process below:


    For Premier and Advance Customers

    • Visit the nearest branch or contact Relationship Managers (for Premier customers only), who will provide the Objection Form to be completed by the objecting customers.
    • Customers need to complete and sign the Objection Form and provide supporting documents to the branch or Relationship Manager by 30 December 2016.
    • Supporting documents consist of:
      • a copy of your valid ID;
      • a copy of your Credit Card and/or Flexi Card (if any); and/or
      • duly completed and signed Redemption Forms in respect of their Mutual Funds and Bonds (if any).
    • For joint account customers, both account holders have to sign the Objection Form and provide the above-mentioned documents.
    • If customers are overseas, they can send the signed Objection Form together with the above-mentioned supporting documents to:

      HSBC – Banking Integration
      World Trade Centre 1
      Jl Jend. Sudirman Kav 29-31 Jakarta 12920

    • The signed Objection Form and supporting documents for Premier and Advance customers need to be received by the Indonesia Branch by 30 December 2016, otherwise customers will be deemed to have consented to the transfer.

    For Credit Card or Flexi Credit only Customers

    • Customers should call the Contact Centre who will provide the Objection Form to be completed by the objecting customers.
    • Customers need to complete and send the Objection Form together with a copy of their valid ID and a copy of their Credit Card and/or Flexi Credit (as applicable) to:

      HSBC – Asset Integration
      World Trade Centre 1
      Jl Jend. Sudirman Kav 29-31 Jakarta 12920

    • The signed Objection Form for Credit Card/Flexi Credit and supporting documents mentioned above need to be received by Indonesia Branch by 10 January 2017, otherwise customers will be deemed to have consented to the transfer.
    • Credit Card only Customers who also have Personal Loans, cannot object to the transfer of their Personal Loans as the accounts will be automatically transferred to PT Bank HSBC Indonesia. If customers do not want their Personal Loans to transfer automatically, they must repay and close them by 10 April 2017.

    For Premier and Advance Customers with Mortgages/Personal Loans

    • Customers cannot object to the transfer of their Mortgages/Personal Loans as the accounts will be automatically transferred to PT Bank HSBC Indonesia. If customers do not want their Mortgages/Personal Loans to transfer automatically, they must repay and close them before 28 February 2017.
  • If customers have any further questions, they can contact the following:

    For Premier and Advance customers

    • Premier customers: contact Premier Relationship Manager, visit the nearest branch or call Premier Contact Centre at 1500 700 or (62-21) 25514722 (from outside Indonesia)
    • Advance customers: visit the nearest branch or call Advance Contact Centre at 1500 808 or (62-21) 2552 6603 (from outside Indonesia)

    For Credit Card/FlexiCredit only customers

    • Signature/Platinum Credit Cardholders at 1500 808 or (62-21) 2552 6603 (from outside Indonesia)
    • Gold/Classic/FlexiCredit cardholders at (62-21) 5291 4722

Corporate customers*

  • Once the completed and signed Objection Form is submitted by the customers and received by the Indonesia Branch, the customers need to start preparing to close the accounts and settle any outstanding balances and charges (if any) by 28 February 2017.
  • If they do not settle their outstanding balances and charges (if any) by 28 February 2017, the Indonesia Branch will exercise any remaining balance in their account(s) to settle such charges.
  • After 28 February 2017, customers will not be able to use any benefits and facilities attached to the Corporate Cash/Current Account, Corporate Time Deposit and/or Corporate Debit Card.

* Only applicable for Customers who only have Corporate Cash/Current Accounts, Corporate Time Deposits and/or Corporate Debit Cards.

Individual customers

  • Secured Overdraft
  • If the Indonesia Branch does not receive the consent letter signed by customers by 30 December 2016, customers will be given until 28 February 2017 to repay the loan in full. The Indonesia Branch will then close the customers’ Secured Overdrafts accounts on 28 February 2017. The Indonesia Branch will refer to the applicable Terms and Conditions of their Secured Overdrafts and will use the underlying security(-ies) to settle their Secured Overdrafts, which may include disbursing Time Deposits, Mutual Funds, and/or Bonds. This means that customers may not receive the anticipated returns from these investments.

  • Current Accounts, Savings Accounts and Time Deposits
  • If customers object in accordance with the process outlined in number 7, the Indonesia Branch will close their Current Accounts, Savings Accounts and Time Deposits on 28 February 2017. This means that customers will no longer be able to use any services, features and/or facilities attached to Current Account, Savings Accounts, and Time Deposits including but not limited to Standing Instruction, Auto Debit, Direct Debit, Debit Card, Phone Banking and Personal Internet Banking as from this date and the Indonesia Branch will return any credit balances to an account designated by customers.

    Auto-renewal of Time Deposits of objecting customers will cease to be available upon receipt by the Indonesia Branch of the Objection Form signed by customers and supporting documents (as applicable). Customers’ Time Deposits will be terminated on 28 February 2017 and the interest will only be accrued and paid up to the termination date. This means that customers may not receive the anticipated return from their Time Deposits. Customers will be responsible for any handling charges for the termination.

    Customers will need to settle all of their outstanding charges (if any) by 28 February 2017. If customers are not able to settle their outstanding charges (if any) by 28 February 2017, the Indonesia Branch will exercise its rights to use any remaining balance in customers’ account(s) to settle such charges.

  • Mutual Funds and Bonds
  • The Mutual Funds and Bonds that customers hold are provided by a third party and the Indonesia Branch acts as a selling agent. This means that the Indonesia Branch provides securities and cash accounts for customers’ investment products and maintains records of their holdings. For Bonds products, HSBC Security Services currently acts as custodian but this business will transfer to the new custodian set up by PT Bank HSBC Indonesia on the Integration Date.

    If customers object in accordance with the process outlined in number 7, they will need to redeem their Mutual Funds and Bonds by 28 February 2017. This means that customers may not receive the anticipated returns from these investments. If the customer does not redeem by 28 February 2017, the Indonesia Branch will redeem their Mutual Funds and Bonds on 28 February 2017.

  • Insurance
  • Customers’ Insurance product is provided by a third party and the Indonesia Branch acts as a referrer and distributor. The Indonesia Branch currently maintains records of customers’ holdings policies which will be transferred to PT Bank HSBC Indonesia as from the Integration Date.

    If customers object in accordance with the process outlined in number 7, their records will not be transferred to PT Bank HSBC Indonesia. Customers need to contact their Insurance provider in a timely manner to maintain their Insurance Policy and inform them of their new debit account number for payment of their premium by 28 February 2017.

  • For Premier and Advance Customers with Credit Card
  • If customers object in accordance with the process outlined in number 7, the Indonesia Branch will terminate their Credit Card facilities on 11 January 2017. As from this date, customers will not be able to perform any transactions including but not limited to retail transactions, cash withdrawal, bill payment, insurance payment, instalment payment and rewards redemption.

    Customers will need to settle all their outstanding balances and charges (if any) before 28 February 2017, otherwise the outstanding loans and charges will be assigned to PT Bank HSBC Indonesia.

  • For Credit Card and/or Flexi Credit only Customers
  • If customers object in accordance with the process outlined in number 7, the Indonesia Branch will terminate their Credit Cards and/or Flexi Credit facilities on 11 January 2017. As from this date, customers will not be able to perform any transactions including but not limited to retail transactions, cash withdrawal, bill payment, insurance payment, instalment payment and rewards redemption.

    Customers will need to settle all their outstanding balances and charges (if any) before 10 April 2017, otherwise the outstanding loans and charges will be assigned to PT Bank HSBC Indonesia.

  • For Premier and Advance Customers with Mortgages/Personal Loans
  • Customers cannot object to the transfer of Mortgages/Personal Loans as the accounts will be automatically transferred to PT Bank HSBC Indonesia. If customers do not want their Mortgages/Personal Loans to transfer automatically, they must repay and close them before 28 February 2017.

    Customers will be responsible for any activities in regards to Mortgages settlement. All costs related to the settlement will be borne by themselves.

  • For Credit Card and FlexiCredit only Customers with Personal Loans
  • Customers cannot object to the transfer of Personal Loans as the accounts will be automatically transferred to PT Bank HSBC Indonesia. If customers do not want their Personal Loans to transfer automatically, they must repay and close them by 10 April 2017.

  • Safe Deposit Box
  • If customers object in accordance with the process outlined in number 7, customers are required to collect their belongings and close their Safe Deposit Box by 28 February 2017. After this date, the Indonesia Branch will block the access to Safe Deposit Box except for closing purposes. Customers will still need to pay the rent due, otherwise the Indonesia Branch will act in accordance with the Terms and Conditions of Lease of Safe Deposit Box.

  • Corporate customers can contact their Relationship Manager.
  • Premier customers can contact their Relationship Manager or Premier Contact Centre at 1500 700 (from Indonesia) or +62 21 2551 4722 (from overseas).
  • Advance customers can visit our nearest branch or call Advance Contact Centre at 1500 808 or (62-21) 2552 6603 (from overseas).
  • Other individual customers can call our Contact Centre at these following phone numbers:
    Call Centre Line Dial-in Number

    Platinum
    Signature

    1500 808
    (62-21) 2552 6603 (from overseas)

    Classic
    Gold
    Personal Loans
    FlexiCredit

    (62-21) 5291 4722
    0804-1-86-4722 (premium tariff applies)