30 September 2026

Innovation in Practice with Bu Neneng

At HSBC, we’re building a culture of continuous innovation to create better ways of working, improve the service we provide to our customers and support one another.

Throughout August, which was celebrated as Innovation Month at HSBC Indonesia, all employees were invited to learn, experiment and adopt AI in their day-to-day work. They also drew inspiration from an informal conversation with Neneng Goenadi, CEO of Grab Indonesia, exploring how ideas can be turned into tangible impact.

During the session, she shared her experience of navigating transformation with clear direction, empowering teams to challenge the status quo, learning quickly from every setback and keeping trust at the heart of every decision. This journey reflects the mission of the technology-driven company she leads: to drive Southeast Asia forward by empowering everyone economically.